F45 West Huntsville
Membership Terms & Conditions & Policies
YOUR F45 MEMBERSHIP
Contract Terms and Conditions & Member Code of Conduct
F45 Training West Huntsville (“F45”)
1. Liability Waiver/Informed Consent Form
You agree to sign an F45 Health & Fitness Liability Waiver/Informed Consent Form in favor of F45, either online as part of the registration process or by signing a hard copy in the studio.
2. Cooling off period
You can cancel your membership within 14 days from the date you commenced training.
For the avoidance of doubt the 14-day period commences from the day you complete your first session with F45.
This is only applicable to new membership agreements, which includes members signing up directly from an introductory offer (Trial), but excludes members signing up from a complimentary membership or changing membership options.
If you cancel within the 14-day cooling off period, F45 will refund any membership fees paid, less the prorated membership fee from commencement to cancellation, and less any set-up fee or the value of any promotional item(s) F45 may have given you upon joining.
3. Minimum age
The minimum age for training with us is 16 years of age. People under the age of 18 years of age are required to provide a signed consent form from a parent or legal guardian confirming their consent for the member to train with F45.
4. Your Health
You warrant that you are in good physical condition and you know of no medical or other reason why you cannot or should not do active or passive exercise.
You recognize that the fitness instructor(s) is not able to provide medical advice with regard to your fitness, and that this information is used as a guideline to the limitations of your ability to exercise.
You agree to not hold any certified trainer, owner, or director of F45 liable for any injury that may occur during an F45 session.
5. Acceptance of membership application
Applications for membership are subject to acceptance and approval by F45, which will not be unreasonably withheld.
F45 reserves the right to deny membership applications, at its sole discretion. Memberships may also be canceled, by F45 and with reasonable notice, for any breach of these Terms and Conditions or any breach of the Code of Conduct.
6. Paying for memberships
Membership fees are paid in advance, weekly or as the case may be, by credit card or electronic funds transfer (EFT).
7. Financial Hardship
Any application for relaxation of membership fees, or from the provisions of the Suspension and Cancellations clauses must be made in writing prior to the payment due date, and must be accompanied by proof of the change in circumstances (i.e. a salary reduction letter, employment termination letter, or similar). Any measures implemented to assist members suffering financial hardship are at the sole discretion of the Owner. In the event that no financial hardship assistance is approved, the provisions of these Contract Terms and Conditions remain in force.
8. Class Booking Limitations
Certain F45 Memberships include unlimited training, where members can book and train in any scheduled class (unless class is already full, in which case they can choose to be added to a Waitlist).
Some F45 Memberships do NOT include unlimited training and restrictions on class times, multiple same-day bookings, and days of the week restrictions do apply:
F45 OFF-PEAK memberships are restricted to as follows:
o 3 classes per week
o Weekdays only (no weekend classes)
o Public Holiday classes are EXCLUDED
o NOT able to book/train in the 6:00am or 4:30pm classes
9. Fair Use
Whilst some of our membership options include unlimited training, we reserve the right to restrict class reservations to one class per member per day, should the need arise – whether as a result of full classes, or a result of class size restrictions imposed by the Government.
10. What happens if your payment is not received on time?
If you do not fully pay your fees by the due date, without prior agreement with the studio Owner, F45 may suspend access to F45 until any outstanding balance has been paid.
In addition to showing the current account balance on the F45 Training app, F45 will make reasonable efforts to advise you of any outstanding monies by:
• telephoning you,
• messaging you, or
• writing to the email address you provided.
Account balances that remain unpaid, without agreement from the Owners, for 3 days or more after the due date, will result in an Late Payment Fee of $20 being added to the members’ account.
Account balances that remain unpaid, without agreement from the Owner, for more than 7 days may be referred to a collection agency or legal practitioner for further action. All such costs for this action will be to the account of the member.
If account balances remain unpaid for 30 days or more the membership will be canceled, a Cancellation Fee equivalent to the value of the notice period charged, and the matter handed over for collection.
11. Can F45 change your agreement?
F45 may, from time to time, add to, change or remove our terms and conditions. This includes changing the studio opening hours and class times, the F45 services and facilities offered, and the membership fees and merchandise/product costs.
F45 may also close for refurbishment to improve the facilities, to relocate premises, due to adverse weather conditions that affect the members’ safety or wellbeing, or due to studio closure mandated by the government. If this substantially reduces our ability to provide our service to you F45 may, at its sole discretion, reduce your membership fees accordingly on a pro-rata basis.
F45 will take all reasonable measures to advise members of any such changes. Unless any objections are lodged in writing within 14 days of the publication of the amended terms and conditions, it will be considered that these revised terms and conditions have been accepted.
If F45 does not reasonably fulfill our obligations to you, you may be able to cancel your membership in accordance with these Contract Terms and Conditions. Unless the law states otherwise, you won’t have any other claim against us if this happens.
For the avoidance of doubt, the most up-to-date terms and conditions will always apply.
12. Can F45 increase your fees?
Unless your membership is ‘Fixed for Life’, F45 reserves the right to increase your fees only at any time after your initial contract term has ended.
Fees for some Foundation Memberships are ‘Fixed for Life’ and not subject to escalation.
F45 will make reasonable efforts to notify you about this at least 28 days beforehand by writing to the address you last gave us (which may be an email address). F45 will consider that you have received our letter or email on the second business day after it is sent.
Where F45 has taken all reasonable measures to advise you of an impending fee increase, such increase will be automatically applied.
With the exception of class packages, fee increases will be applied from the start of a billing cycle.
13. Change of Membership Option
Members may change from one contract membership option to another, or from a class package to any membership option, at the end of their initial contract term after this choice is made and communicated in writing to F45.
Members changing from a contracted membership option to a FLEXI (month-to-month), OFF-PEAK, or STUDENT membership are required to give 14 days’ notice, during which time they remain on the contracted membership until the initial contract term has been fulfilled.
Members changing from a limited membership option to an unlimited membership option may change memberships at the convenience of our staff members taking no longer than 14 days for the change to take effect.
For the avoidance of doubt, the first day of the month in which the membership change is effective becomes the start of the new Contract period.
14. Automatic renewal of Membership contracts
With the exception of class packages, complimentary memberships, and introductory offers (Trials), contracts are automatically renewed upon expiry of the term. This renewal carries with it the same Contract Terms and Conditions as the initial term.
14 days’ notice is to be given in writing if a member does not want their contract to be automatically renewed.
15. Membership Suspensions
F45 understands that from time to time you may not be able to train due to holidays, work or other commitments, illness or injury.
The following rules apply to all F45 Membership suspensions:
ALL Suspension applications must be made in writing using the form provided through a staff member or on the F45 Training app. No other form of notification will be accepted.
Suspensions
Only applicable to unlimited autopay membership options, which excludes the limited memberships (2x/week), class packages, complimentary memberships, and introductory offers (Trials).
**Memberships can be suspended at any time after the first month, unless for medical reasons.
**Applications to suspend membership must be made on the Suspension Form provided in the F45 Training app, and lodged with F45 at least 7 days prior to the commencement of the suspension.
Periods of suspension are added to the end of the Contract term.
*Maximum of six (6) weeks suspension in a 12 month period. The suspension limit does not reset for each membership, it’s based on a full calendar year.
Limited memberships (i.e. 2x/Week) cannot be suspended.
*Cannot suspend for more than 6 weeks unless for medical reasons, or under exceptional circumstances as approved at the sole discretion of F45.
**Members’ accounts must be fully paid up before the commencement of any suspension.
**Suspensions cannot be backdated, nor used in lieu of cancellation notice. For the avoidance of doubt, unless cancellation is for medical reasons (with medical certificate provided) the required paid notice period still applies.
*A Suspension Admin Fee of $20 WILL be applied to all non-medical suspensions.
* Rules marked with ‘*’ do not apply for suspension on medical grounds, provided a medical certificate/letter is provided.
** Rules marked with ‘**” do not apply for suspension on urgent medical grounds
16. Membership Cancellations
F45 understands that you may wish to cancel your F45 Membership. The following rules apply to all F45 Membership cancellations:
ALL Cancellation notifications must be made in writing using the form provided by a staff member or on the F45 Training app. No other form of notification will be accepted.
Non-AutoPay Memberships:
a) Subject to b) below, can be canceled at any time from the end of the current billing cycle.
b) Minimum 14 days notice, unless for medical reasons in which case a medical certificate must be provided.
c) There is no cancellation fee
ALL Weekly AutoPay Memberships
a) Cannot be canceled unless the minimum contract commitment has been fulfilled and a minimum of 14 days’ notice has been given through the form provided by a staff member or on the F45 Training app.
b) Minimum of 14 days’ notice to be given, from end of contract commitment length, unless for medical reasons.
f) A Cancellation Fee of 50% of remaining contract value will be charged to the account on file if contracts are exited early.
17. Use of your image
You agree to allow F45 Training to take videos or photos to use for promotion purposes on social media. For the avoidance of doubt, this excludes any ‘before’ or ‘after’ photos taken in conjunction with the F45 Challenge.
18. Privacy
In the interest and protection of everyone who shares their personal information with F45, we reiterate that the personal information on the various platforms, including any WhatsApp, texting or messaging groups, is private and confidential and should not be shared or distributed to any other groups or platforms without the prior consent of the F45 and its’ members. F45 acknowledges the importance of building relationships, and supports any business initiatives by our members provided that in doing so we do not infringe on the rights and privacy of other members.
19. Code of Conduct
This Code of Conduct forms part of the Terms and Conditions of Membership at F45 Training West Huntsville. It is designed to ensure the comfort of our members and enjoyment of our facilities whilst maintaining the highest levels of health and safety for all members, visitors and employees. Failure to abide by this Code may result in the user being asked to leave the F45 Training West Huntsville Studio.
If a member breaches this Code or fails to adhere to the terms and conditions of membership, Management may cancel the membership with a two week notice period. Serious breaches may result in immediate termination of Membership.
1. Dress Code
Members must be suitably clothed at all times when on the premises.
Correct fitness attire, including sports joggers, track pants or sports shorts, ladies tights, t-shirt or singlet tops must be worn at all times for safety and hygiene. Denim pants, soiled work attire, work boots, safety boots and slip-on canvas shoes are not suitable gym attire and will not be permitted in the studio.
2. Hygiene & Cleanliness
To ensure we maintain a clean, comfortable and hygienic environment we ask that all Members change into a clean (free of dirt, grime, thorns) pair of training shoes upon arrival at the studio, use deodorant and a sweat towel at all times.
3. Parking
Parking is provided to Members at their own risk. F45 is not responsible for any loss, damage or theft of a Member’s vehicle (or any belongings in it).
Members must observe all signage and only park in areas designated for F45 Members and/or general parking spaces.
4. Prohibited
Alcohol, illegal drugs and dangerous substances are prohibited on the premises.
Smoking is banned within 4 meters of an entrance to or exit from the premises.
Behavior that is offensive, aggressive or makes others feel unsafe or uncomfortable will not be tolerated. Resulting actions and consequences, including eviction and/or cancellation of memberships, are at the discretion of Management.
5. Damage to Property
Any Member who causes wilful damage to equipment or any property of F45 Training will be personally liable for the cost of repair or replacement. Members will also be responsible for any damage caused by their guests or children.
6. Social Media
Members are expected to conduct themselves appropriately in relation to other Members or employees of F45 Training when posting material on F45’s social media sites.
Appropriate conduct in relation to communications, comments or postings include:
Must not offend, intimidate, humiliate or bully;
Must not be misleading, false or injure reputations;
Should respect and maintain an individual’s privacy;
Must not bring F45 or its employees or contractors into disrepute; or
Must not advertise products or services for private profit or gain.
7. Health & Physical Condition of Members
F45 is not liable for any damage or injury caused to a Member as a result of a false declaration (including withheld information) regarding the Member’s medical or physical condition.
The Member must keep F45 informed of any changes in their health or physical condition that will impact their continued training with F45.
Members are solely responsible for their decision to participate in exercise and the level of intensity of the chosen activity.
8. Trainers
Only F45 Trainers are authorized to conduct classes at the F45 Studio.
This Code should be read in conjunction with the Membership Terms and Conditions and any other policies and procedures that apply to F45 Training West Huntsville.